Well, the saga continues. Here's what has transpired in the past couple of days:
Well, UPS did come and pick up the bad cd like they were supposed to. My wife had agreed with the Journey Education supervisor that we would get a full refund. Late today we received a ship notification that we were receiving a replacement for the bad cd. In all of our contact with these two companies we have NEVER discussed a replacement for the bad cd. We are so far past that now. Still, all anyone brings up is replacing the damn thing. We have been vehement in requiring a refund. It has been agreed to and now they're shipping a replacement.
Does anyone know of a lawyer who will sue for us pro bono? With 4 kids, two in college, money is really tight and I can't stand being bent over this way.
Right now my wife and I are composing a letter to Journey Ed that will be copied to all parties at Microsoft and the BBB, where complaints against both companies have been filed. We're going to contact the AG's in the three states involved to see if someone will prosecute for internet fraud at this point.
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